Workforce Management - Senior Associate Manager - Capacity (Kuala Lumpur, Gurgaon, Pune Based)
Gurgaon, Bangkok, Pune & Kuala Lumpur; Gurgaon; Kuala Lumpur; Pune (AP81)-PNQ · Onsite · Unknown · Senior
Interview process
No published interview notes yet. Signed-in users can contribute a first-party report or a citation to a public write-up. Job Radar does not scrape Glassdoor, AmbitionBox, LeetCode, or Quora.
Description
<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.&nbsp;&nbsp;</p> <p>&nbsp;</p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p>&nbsp;</p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong><span data-contrast="auto">PURPOSE OF THE ROLE</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The WFM Manager is a people&nbsp;leader&nbsp;role, responsible for the leadership of a team of WFM Capacity Planners, enabling them to be successful and delivering against the prescribed KPIs.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships,&nbsp;maintaining&nbsp;a regular flow of communication, and providing encouragement, support, and development.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The WFM Manager is expected to have a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately&nbsp;represent&nbsp;WFM, to senior stakeholders.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">&nbsp;</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">ACTIVITIES PERFORMED ON THE JOB</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">People leadership</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Foster a positive team culture through open feedback, collaboration, recognition, and clear communication of performance expectations and CEG/ WFM objectives</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Oversee team performance against targets, supporting specialists in overcoming obstacles, and providing guidance to&nbsp;facilitate&nbsp;problem-solving and effective decision-making.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Upholding Agoda Value and CEG Leadership&nbsp;behaviors&nbsp;with high standard of professionalism</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <p><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">WFM Reporting &amp; data analysis</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Capacity Modelling:&nbsp;Participate&nbsp;in the design and implementation of capacity modelling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metric</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Data management: Collaborate with internal stakeholders (Analytics, Ops, HR) on design, and manage tracking for WFM key metrics</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Data analysis/ approach: Recommend actions for&nbsp;maintaining&nbsp;SLAs,&nbsp;identifying&nbsp;process gaps through deep&nbsp;dives&nbsp;and implementing improvements,</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="3" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">Reporting and presentation: Preparing and presenting team performance data, challenges, and opportunities.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <p><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Collaboration</span></strong><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Collaborate with local WFM teams&nbsp;</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Wingdings" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:2160,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="3"><span data-contrast="auto">Provide regular updates on team performance, traffic trends, ongoing projects, challenges, and opportunities.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Actively&nbsp;participate&nbsp;in leadership meetings by sharing best practices, offering constructive feedback, and contributing to group improvements.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Stay informed about company products, updates, goals, decisions, and projects to align team efforts effectively.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="2"><span data-contrast="auto">Collaborate with&nbsp;other&nbsp;teams/Stakeholder:&nbsp;</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Wingdings" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:2160,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="3"><span data-contrast="auto">Work closely with stakeholders to understand the gaps and work towards the solution</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Wingdings" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:2160,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="3"><span data-contrast="auto">Partner with GSV and Operations teams on various initiatives and projects</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="2"><span data-contrast="auto">&nbsp;Management:&nbsp;</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Wingdings" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:2160,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[9642],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="3"><span data-contrast="auto">Stay updated on key company, team, and departmental updates to ensure alignment with organizational priorities.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="2" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="2"><span data-contrast="auto">Collaborate to deliver on CEG, divisional, and project&nbsp;objectives&nbsp;while&nbsp;maintaining&nbsp;a focus on integrity and compliance.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <p><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">&nbsp;</span><strong><span data-contrast="auto">Coaching and giving feedback&nbsp;</span></strong><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="2"><span data-contrast="auto">Provide constructive and creative one-on-one coaching and feedback to WFM team members to help them achieve their best performance.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="2"><span data-contrast="auto">Regularly review performance with Capacity Planners and the team through performance reports, dashboards, observations, buddying sessions, and system audit reviews.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="o" data-font="Courier New" data-listid="4" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="2"><span data-contrast="auto">Address underperformance effectively by&nbsp;utilizing&nbsp;the Performance Improvement Plan (PIP) process when necessary</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <p><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">COMPETENCIES REQUIRED</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <table data-tablestyle="MsoTableGrid" data-tablelook="1696"> <tbody> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Analytical Ability &amp; Problem Solving</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Can visualize, articulate, conceptualize, or solve complex problems using the data available.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Decision making ability</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Set a course of action purposely chosen from different alternatives to achieve company&nbsp;objectives.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Effective communication&nbsp;</span></strong><span data-contrast="auto">(Verbal and written)</span><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Flexibility and Agility</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Can adjust behavior to&nbsp;new information&nbsp;and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">KPI management</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Execute a KPI plan designed to help achieve and evaluate&nbsp;the success&nbsp;in reaching the&nbsp;company&nbsp;goals.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Listening and influencing</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Process Improvement</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Organize, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Reporting</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">&nbsp;Be able to confidently give a written account of business metrics,&nbsp;projects&nbsp;and team performance based on data, observations, or investigations.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Result driven</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Driving&nbsp;high standards&nbsp;to&nbsp;accomplish&nbsp;challenging goals. Works hard to achieve them.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Time / workload management &amp; prioritization</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Creating a work environment where tasks and responsibilities are&nbsp;accomplished&nbsp;successfully within the time available.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Coaching</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Support and develop team members to achieve a specific personal and professional goal by guiding and training.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Develop and Manage team</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Govern and coordinate the team to perform in their job. Learn the skills,&nbsp;potential&nbsp;and ambitions of the team members and define long term success.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Operational Planning &amp; Coordination</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Create and execute a detailed plan with the aim to provide&nbsp;a clear vision&nbsp;on how the team, department will contribute to the achievement of the company’s strategic goals</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">People training</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Identify&nbsp;training needs, create, and develop&nbsp;trainings&nbsp;to help team&nbsp;member’s&nbsp;specific knowledge or skill to improve performance in their current roles.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Presentation</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and&nbsp;retain&nbsp;the message.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> <tr> <td data-celllook="4369"> <p><strong><span data-contrast="auto">Team level KPI management</span></strong><span data-ccp-props="{}">&nbsp;</span></p> </td> <td data-celllook="4369"> <p><span data-contrast="auto">Create and execute a team KPI plan designed to help achieve and evaluate&nbsp;the success&nbsp;in reaching the company goals.</span><span data-ccp-props="{}">&nbsp;</span></p> </td> </tr> </tbody> </table> <p><span data-contrast="auto">&nbsp;</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">NICE TO HAVE:</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Experience being a functional lead.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Experience in&nbsp;setting functional level OKRs.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Experience in presenting to Director-level stakeholders.</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Project Management qualifications (e.g.&nbsp;Prince or&nbsp;SixSigma).</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Experience in SQL, Python,&nbsp;metabase,&nbsp;etc</span><span data-ccp-props="{&quot;335559739&quot;:0}">&nbsp;</span></li> </ul><div class="content-conclusion"><p>&nbsp;</p> <h4>&nbsp;</h4> <h4><span class="font-semibold" data-streamdown="strong">Please review our Hiring Process Guidelines before your interview — click <a href="https://careersatagoda.com/interview/"><span style="text-decoration: underline;">here</span> </a>to learn how interviewing at Agoda works.</span></h4> <p>&nbsp;</p> <p>&nbsp;</p> <h3><strong>Discover more about working at Agoda</strong></h3> <ul> <li>Agoda Careers&nbsp;<a href="https://careersatagoda.com/">https://careersatagoda.com</a></li> <li>Facebook&nbsp;<a href="https://www.facebook.com/agodacareers/">https://www.facebook.com/agodacareers/</a></li> <li>LinkedIn&nbsp;<a href="https://www.linkedin.com/company/agoda">https://www.linkedin.com/company/agoda</a></li> <li>YouTube&nbsp;<a href="https://www.youtube.com/agodalife">https://www.youtube.com/agodalife</a></li> </ul> <p>&nbsp;</p> <p><strong>Equal Opportunity Employer&nbsp;</strong></p> <p>At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.</p> <p>We&nbsp;will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our <a href="https://careersatagoda.com/privacy-statement" target="_blank">privacy policy</a>.</p> <p><strong>Disclaimer</strong></p> <p>We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.</p></div>
Source: Agoda · Posted 20 days ago · First seen 2026-09-03