Key Account Manager

Interview process

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Description

<p></p> <div> <h3>Role Title: Key Account Manager</h3> <h3>Job Description</h3> <p>As a <strong>Key Account Manager</strong>, we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible.</p> <h3>Key Responsibilities</h3> <p>The Key Account Manager should be able to:</p> <ul> <li>Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions.</li> <li>Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges.</li> <li>Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions.</li> <li>Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship.</li> <li>Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience.</li> <li>Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure.</li> <li>Maintain close oversight of all work in progress.</li> <li>Manage and grow <strong>Fortune 1000 (F1000)</strong> accounts.</li> <li>Exposure to the <strong>BFSI (Banking, Financial Services, and Insurance)</strong> domain would be an added advantage.</li> </ul> <h3>Skills and Qualifications</h3> <ul> <li>Positive attitude, quick thinker, and strong problem-solver with the flexibility and resilience to operate independently in high-pressure situations.</li> <li>Strong interpersonal skills and excellent written and verbal communication in English.</li> <li>Prior successful experience in sales/account management within enterprise software services.</li> <li>Experience in <strong>Analytics & Big Data</strong> services would be an added advantage.</li> <li>Strong solution-selling and delivery management experience.</li> <li>Proven track record of consistent overachievement against targets.</li> </ul> <h3>Education & Experience</h3> <ul> <li>Minimum Bachelor's degree in a technical or business discipline.</li> <li>4-8 years of overall experience, with a minimum of 3-5 years of post-MBA experience in <strong>B2B Sales</strong> and <strong>Account Management</strong> for enterprise customers.</li> <li>Experience in technology and consultative selling.</li> <li>MBA from Tier 1 or Tier 2 business schools preferred.</li> </ul> </div><div class="content-conclusion"><p><strong>Note:</strong></p> <blockquote class="gmail_quote"><em>By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.</em></blockquote> <p></p></div>

Skills

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